Support

I bought Pro but it isn't unlocked

Open Settings in Interval Pal and tap Restore Purchases, signed in with the same Apple Account you bought with. Pro unlocks on every iPhone that uses that Apple Account.

How do I cancel my subscription or free trial?

Open the Settings app on your iPhone, tap your name, then Subscriptions, and choose Interval Pal. Cancel at least 24 hours before the renewal or the end of your trial and you won't be charged again. Pro stays unlocked until the end of the period you've paid for, and your saved workouts and history are never deleted.

Refunds

Payments are handled by Apple, so refunds are requested from Apple at reportaproblem.apple.com.

I can't hear the sounds over my music

Turn on Lower Music During Cues in Settings. Your music dips for a moment at each countdown and interval change, then comes back up. Cues play even with your iPhone on silent, and through your headphones if they're connected.

Alerts stop when my iPhone locks

Keep Screen On (in Settings) keeps the timer on screen for the whole workout. If you lock your iPhone anyway, allow notifications for Interval Pal so each interval change still alerts you.

Apple Health

With Pro, finished workouts are saved to the Apple Health app, and heart rate and calories from your Apple Watch appear in your workout summary. To change access, open the Apple Health app, tap your profile picture, then Apps, then Interval Pal.

Privacy

Your workouts stay on your iPhone. Read the full privacy policy.